Strategy #10

Design for mobile devices first.

Residents increasingly use mobile devices as their primary tool to access key services. To reach the greatest number of residents, the City should prioritize mobile online services and SMS communications.

Here’s how to Design for mobile

Optimize new digital tools for mobile devices.

Endorse 40

Reevaluate and reduce requirements for printing applications and other forms. Increase capacity to accept digital submissions.

Endorse 15

Identify opportunities to replace signature requirements with electronic signatures.

Endorse 13

Inventory current non-digital licensing, permitting, applications, and enrollment forms. Work with the Office of Digital Strategy to identify opportunities to create digital versions of those forms.

Endorse 14

Implement and enforce a mobile strategy. Include standards for making services accessible on mobile devices.

Endorse 27

Create an Application Support Team to help agencies build, deploy, test, and maintain their applications.

Endorse 17

Develop a cross-agency working group for mobile application, design, and research to share best practices and updates on ongoing projects.

Endorse 22

Tell Us Your Idea

We encourage you to submit feedback and tell us what you think as we continue to refine the playbook and share best practices.

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