Make accountability and transparency fundamental to all service interactions.
Residents are more willing to turn to the City and share their needs and information when they understand how their personal information will be used and what they stand to gain.
Here’s how to Be Accountable & Transparent
Only ask residents for information required to move an application or process forward; don’t ask for unnecessary information.
Allow residents to access as much information and as many services as possible while allowing them to remain anonymous.
Map the experience of a New Yorker trying to access information you provide or use a service you oversee. Use this “user journey” to establish clear milestones for this City transaction and process. View these milestones as important moments to communicate status updates and an estimated timeline to residents.
Ensure that the City remains best-in-class by following market trends and best practices on privacy of users.