Strategy #3

Use anonymous and aggregated search data consistent with applicable laws

Here’s how to Use anonymous and aggregated search data consistent with applicable laws

When a resident engages with the City, answer their request or connect them to someone who can.

Endorse 25

Maximize opportunities to connect relevant City services (like free tax preparation, or reduced-cost prescription drugs) to the IDNYC program.

Endorse 16

Allow residents to opt-in to pre-populated forms with basic information, where appropriate and practical.

Endorse 19

Make it easy for residents to discover and register for all City-sponsored public events.

Endorse 11

Work towards a goal of establishing a single user ID system for all government services, giving users the option to enter key information only once.

Endorse 23

Conduct user research with IDNYC cardholders to develop a digital identity roadmap for the IDNYC program.

Endorse 18

Prototype tools that enable residents to view and manage their complete relationship with the City in one place, like a single sign-on portal. Use projects like the Small Business First Portal and NYC311 architecture to test and refine this model for other potential uses.

Endorse 19

Enable New Yorkers to receive timely updates and information tailored to their preferences by training all agencies to use a single, citywide platform to distribute information about key services.

Endorse 25

Tell Us Your Idea

We encourage you to submit feedback and tell us what you think as we continue to refine the playbook and share best practices.

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