Strategy #2

Translate the most used web pages into multiple languages

Here’s how to Translate the most used web pages into multiple languages

Review reading level of service-oriented prose, including content in languages other than English. Include results in the Mayor’s Management Report.

Endorse 40

Test key service language with residents to ensure that it is clear and understandable.

Endorse 23

Use audio, video, or graphics to describe services; do not rely exclusively on text. (City staff, check out this digital library of photos for your use.)

Endorse 24

Ensure that all prose is machine-readable and machine-translatable, including documents in PDF format.

Endorse 24

Assemble a task force of agency staff to conduct plain language workshops for their colleagues.

Endorse 51

Establish a citywide photo-sharing resource to incorporate imagery into digital services.

Endorse 29

Develop and expand citywide iconography and usage guidelines.

Endorse 23

Tell Us Your Idea

We encourage you to submit feedback and tell us what you think as we continue to refine the playbook and share best practices.

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