Strategy #1


Here’s how to favicon

Translate the most heavily trafficked web pages into the languages most commonly used by the populations you serve with the most accurate translation technique: human translation.

Endorse 110

Enable machine translation tools, even if they are less than 100% accurate, on existing websites. Machine translation tools must be installed before new sites go live.

Endorse 29

Use human translation to pre-write emergency messaging in the languages most commonly used by the population your agency serves. In an emergency, immediately deploy automated machine translation tools, then update with more accurate human translation as necessary.

Endorse 23

Design translation solutions to be flexible and responsive to evolving needs and technologies. Plan, so that in the future, new and better tools can replace any tool you choose today.

Endorse 22

Make it easy to navigate between languages on City websites.

Endorse 17

Promote third-party visual translation tools on signs and other physical objects.

Endorse 19

Ensure that you understand and adhere to accessibility guidelines and strive to implement best practices.

Endorse 35

Regularly review translation tools and aim to use technologies that are best-in-class. Prioritize open standards where possible, to ensure interoperability and prevent dependency on a single vendor.

Endorse 47

Create an Interpretation Translation Unit to develop digital translation guidelines, provide support for human translation, and ensure compliance with Executive Order 120 (2008) and Local Law 73 (2003) regarding language requirements.

Endorse 18

Hire a Director of Digital Accessibility to oversee compliance with Local Law 26 (2016) to establish and enforce digital accessibility standards, and ensure best-in-class solutions.

Endorse 26

Create a pool of users that agencies may call on to test and improve accessibility standards.

Endorse 32

Create and train City content creators in accessibility guidelines, best practices, and tools for accessibility review.

Endorse 29

Expand the Notify NYC SMS (text messaging) service to provide human translated messages in six priority languages.

Endorse 28

Tell Us Your Idea

We encourage you to submit feedback and tell us what you think as we continue to refine the playbook and share best practices.

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