Residents have an easier time understanding what the City offers and what services are relevant to them if all digital and non-digital services use simple and plain language.
Here’s how to Communicate Simply
Review reading level of service-oriented prose, including content in languages other than English. Include results in the Mayor’s Management Report.
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43Test key service language with residents to ensure that it is clear and understandable.
26Use audio, video, or graphics to describe services; do not rely exclusively on text. (City staff, check out this digital library of photos for your use.)
25Ensure that all prose is machine-readable and machine-translatable, including documents in PDF format.
26Assemble a task force of agency staff to conduct plain language workshops for their colleagues.
53Establish a citywide photo-sharing resource to incorporate imagery into digital services.
32Develop and expand citywide iconography and usage guidelines.
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